Privacy Policy

Effective date: April 7, 2026
Last updated: April 7, 2026

Fidcern is part of Keigen Technologies UK Limited ("Keigen", "Fidcern", "we", "us", or "our").

This Privacy Policy explains how we collect, use, store, and share personal information when you visit the Fidcern website, submit a form or request a workflow confidence review, contact us, read our resources, interact with us in a business context, or otherwise use our website or related services.

If you have questions, contact us at hello@keigen.co.uk.

1. Who we are

For the purposes of UK data protection law, the controller of personal information collected through the Fidcern website is:

Keigen Technologies UK Limited
70 London Road, Twickenham, London, TW1 3QS
Email: hello@keigen.co.uk

If you are based outside the UK, local data protection laws may also apply.

2. The information we collect

Information you provide directly

This includes: name, work email address, company name, job title, website, workflow details you submit through forms, and any message or information you send to us.

Information collected automatically

When you use our website, we may collect: IP address, browser type and device information, operating system, pages viewed, timestamps, referral source, approximate location derived from IP, and cookie or similar technology identifiers.

Information from business interactions

If you contact us or interact with us as part of a business relationship, we may collect: correspondence records, meeting notes, enquiry and review history, and business profile information relevant to your request.

We do not ask you to submit special category personal data through our website forms, and you should not send it to us unless we specifically request it for a lawful purpose.

3. How we use your information

We may use personal information to: operate, maintain, and improve the Fidcern website; respond to your enquiries; review and process form submissions; arrange and deliver workflow confidence reviews; send you service-related communications; understand website usage and improve our content and user experience; maintain security, prevent misuse, and protect our systems; keep records of business communications and requests; comply with legal and regulatory obligations; and establish, exercise, or defend legal claims.

If you opt in or if we are otherwise permitted by law, we may also use your information to send you marketing communications. You can unsubscribe at any time.

4. Our legal bases

Depending on the context, we rely on: consent; performance of a contract or taking steps at your request before entering one; legitimate interests; and compliance with a legal obligation.

Where we rely on consent, you can withdraw it at any time. This does not affect the lawfulness of processing carried out before withdrawal.

5. Cookies and similar technologies

We use cookies and similar technologies to operate the website, understand usage, and improve performance. Where required, we will ask for your consent before using non-essential cookies. Please see our Cookies Policy for more detail.

6. Who we share information with

We may share personal information with: hosting and infrastructure providers; analytics providers; CRM, form handling, and communications providers; professional advisers; service providers who help us operate our website or business; and law enforcement, regulators, courts, or other authorities where required. We do not sell personal information.

7. International transfers

Some of our service providers may process personal information outside the UK. Where this happens, we take steps to ensure appropriate safeguards are in place, such as adequacy regulations, standard contractual clauses or the UK international data transfer addendum, and other lawful transfer mechanisms.

8. Data retention

We keep personal information only for as long as reasonably necessary for the purposes described in this policy, including responding to your enquiry, maintaining business records, complying with legal obligations, and resolving disputes.

9. Security

We take appropriate technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure. No online service can guarantee absolute security.

10. Your rights

Depending on your location and applicable law, you may have the right to: access your personal information; correct inaccurate information; erase information; restrict processing; object to processing; receive a copy in a portable format; withdraw consent; and complain to a regulator. In the UK, you can complain to the Information Commissioner's Office (ICO). To exercise your rights, contact hello@keigen.co.uk.

11. Third-party links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

12. Children

The Fidcern website is intended for business users and is not directed to children.

13. Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the effective date above.

14. Contact

Keigen Technologies UK Limited
70 London Road, Twickenham, London, TW1 3QS
Email: hello@keigen.co.uk